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VIP Storytelling

So there I was, standing in a gloomy training room one hot evening in late June, ready to start a course on customer service and empathy. I watch as the class participants drag in one by one and slump into their chairs. Twenty-five flat, tired…
surf waves of change

Surfing the Waves of Change

You’ve lost your desk, your office has changed beyond recognition and you don’t see half your team anymore. Or maybe your lovely boss has left the company and you don’t like the new one much. Worse still, your team has been disbanded and…

Time to Relaunch! Plan B(etter)for 2022

Flashback to December 31st 2021—from New York to New Zealand happy people around the world are raising a glass to toast the arrival of a brand New Year. Because this is the year that we will lose our Covid kilos, get seriously ripped and cut…

Black Friday Lessons for Persuasion Ninjas!

According to The New York Times, an incredible $8.9 billion dollars were spent on online Black Friday bargains in the US this year. And judging by the avalanche of ads, Americans are not alone in succumbing to Black Friday fever! But ever wondered…

The 8 Killer Mistakes to Avoid when Presenting Online

So, you have to prepare a presentation today? Well you’re not alone! According to estimates, 36 million presentations are given daily all around the world. Yes, you read that right! Incredibly, that’s about the equivalent of the population…

Sustaining Leadership—from hardware to heartware

So, what are you doing to support your team through Covid-19? Right now this is a crucial question facing leaders the world over. Amidst the lack of clarity over the future, one thing is certain: leaders must take constant action to care for…

Goodbye Permawork – Hello productivity and life balance!

Eighty days into lockdown, Friday’s Zoom quarantine catch-up with friends makes for sober listening. Paloma, financial analyst starts by telling us she was up till 11pm finishing a report the previous evening. Juan, head of Purchasing, follows,…
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Five top tips for productive virtual meetings

Working from home has become the order of the day for most of us in recent weeks as a result of the Covid-19 crisis. And that means more and more of us need to quickly learn how to lead and participate in video and telephone conferences.  Meetings…
remote teams

The New Normal? 10 Best Practices for Leading Remote Teams

Remote teams are nothing new. Although globalization has popularized the concept, some argue that remote teams started with the expansion of the Roman Empire. What’s different right now is that the Covid-19 crisis has catapulted thousands…