Communication Skills

Successful Negotiations

Negotiation plays an essential role in everyone's life, nowhere more so than in business. Almost every day business people negotiate with suppliers, customers and colleagues. Poor negotiation skills can seriously harm professional relationships as well as cost companies money. This course will help participants understand how negotiating methods can be used to achieve better deals and ensure effective, longer-lasting relationships. It is highly participative and practical, with many opportunities for practice and video feedback.

Who should attend

Managers, supervisors, executives and anyone whose role requires them to negotiate, internally or externally, with colleagues, customers, suppliers and others.

How you will benefit

• Understand the implications of different approaches to negotiating
• Learn different negotiation techniques and tactics
• Achieve 'win-win' solutions and positive future relationships
• Know the 'golden rules' of negotiating
• Improve interpersonal skills necessary for successful negotiations
• Identify key areas for self-development

What you will cover

• Before negotiating: essential information
• Different approaches to negotiating
• Developing the negotiation process in stages
• Techniques for opening and developing negotiations
• Closing negotiations successfully
• Making concessions: how and when to compromise
• Using different negotiation skills and behaviours
• Handling conflict and difficult people effectively