In-Company Courses · Communication & Interpersonal Skills
Interpersonal Effectiveness
Interpersonal effectiveness depends on establishing and developing constructive relationships. To get things done in today's business world we need to win co-operation, respect and commitment from others. This course examines how communication styles affect the ability to lead and influence others. It teaches participants the essential skills for more successful working relationships. The course is highly practical, with many opportunities for individual practice and video feedback.
- Length: 2 days
- Nº of participants: 10 max.
- Languages: English & Spanish
Who should attend
All professionals who want to improve their personal effectiveness and increase their ability to influence colleagues and clients.
Benefits
You will:-
- Explore and assess your current communication and interpersonal skills
- Identify your personal style and impact on others
- Practise techniques to handle a wide range of work situations with greater skill and confidence
- Learn to use levers of influence that will improve individual, team and organisational performance
- Know how to deal confidently with conflict and difficult behaviour
- Learn different techniques to get the best out of others
Programme
- Interpersonal skills for personal and organisational success
- Barriers to effective interpersonal communication
- Listening, observing and questioning
- 'Push' and 'pull' levers
- Assertive, aggressive and non-assertive behaviour
- How to match words with behaviour
- Dealing with difficult people and issues
- How to manage teams and get the best out of individuals
