In-Company Courses · Communication & Interpersonal Skills
Influence and Assertiveness
Personal effectiveness depends on establishing and developing constructive relationships. To get things done in today's business world we need to win co-operation, respect and commitment from others. This course examines how communication styles and interpersonal skills affect the ability to influence others. It teaches participants the essential skills for more successful working relationships. The course is highly practical, with many opportunities for individual practice and video feedback.
- Length: 2 days
- Nº of participants: 10 max.
- Languages: English & Spanish
Who should attend
All professionals who want to improve their assertiveness skills and increase their ability to influence colleagues and clients.
Benefits
You will:-
- Explore and assess your current communication and interpersonal skills
- Identify your personal influencing style and its impact on others
- Practise techniques to handle a wide range of work situations with greater skill and confidence
- Learn how to use levers of influence that will improve individual, team and organisational performance
- Know how to deal confidently with conflict and difficult behaviour
- Learn different techniques to motivate and get the best out of others
Programme
- Interpersonal skills for personal and organisational success
- How to be assertive
- The levers of 'push' and 'pull'
- Aggressive, passive and assertive behaviour
- How to match words with behaviour
- Dealing with difficult people and issues
- How to motivate others using influencing skills
Excellent, and perfect balance between theory and practice – and the materials were perfectly tailored to the ‘world of auditing’.
The trainer was an expert in the area we were covering, with lots of experience, very spontaneous and sincere. What’s more the methodology she used was very interactive.
The trainers were excellent. They involved us, motivated us and kept up a high level of interest. No waffle, straight to the point.
This course has been extremely useful. I really feel I have learnt a lot that I can take back into the workplace. It has been a great exercise in self-awareness.